Rubbish Clearance Colliers Wood Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Colliers Wood provides rubbish removal and waste collection services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Rubbish Clearance Colliers Wood, the provider of rubbish clearance and waste collection services.

1.2 "Customer" means any individual, business, organisation or other entity that books or uses the Company’s services.

1.3 "Services" means any rubbish clearance, waste collection, removal, loading, transportation, disposal or associated services provided by the Company.

1.4 "Site" means any premises, property or location at which the Services are to be provided.

1.5 "Waste" means any items, materials or refuse to be collected, removed or disposed of by the Company as part of the Services.

2. Scope of Service

2.1 The Company provides rubbish clearance and waste collection services for domestic, commercial and other customers within its service area, including properties in and around Colliers Wood.

2.2 The Services typically include the loading of Waste onto a suitable vehicle, transportation of the Waste, and disposal or recovery of the Waste at an authorised facility in accordance with applicable waste legislation.

2.3 The Company does not undertake demolition or major construction activities. Any dismantling or light disassembly will only be performed if expressly agreed at the time of booking.

2.4 The Company reserves the right to refuse collection of any Waste that it reasonably believes to be hazardous, illegal, contaminated, unsafe to handle or outside the scope of the agreed Service.

3. Booking Process

3.1 Bookings may be made by telephone, email or through any other method offered by the Company from time to time.

3.2 When placing a booking, the Customer must provide accurate and complete information about the type and approximate quantity of Waste, access to the Site, parking arrangements, and any special requirements.

3.3 The Company will provide an estimated price based on the information supplied by the Customer. This estimate may be subject to change if the actual volume, weight or nature of the Waste differs from that described at the time of booking.

3.4 A booking will be regarded as confirmed only when the Company has acknowledged acceptance of the booking and, where required, a deposit or card pre-authorisation has been received.

3.5 The Customer must ensure that an authorised person is present at the Site at the agreed time to grant access, confirm the items to be removed, and sign any relevant paperwork.

4. Access and Parking

4.1 The Customer is responsible for ensuring convenient and safe access to the Site for the Company’s staff and vehicles, including arranging suitable parking where necessary.

4.2 Any parking charges, permits, congestion charges or similar costs incurred while providing the Services shall be payable by the Customer in addition to the agreed Service price.

4.3 If access to the Site is restricted, unsafe or significantly different from that described at the time of booking, the Company may cancel the Service, rearrange the visit or apply additional charges to cover extra time, labour or equipment.

5. Pricing and Quotations

5.1 All prices are provided in pounds sterling and are exclusive of any applicable taxes unless otherwise stated.

5.2 Quotations are based on the information provided by the Customer and are not binding if the actual Waste, access conditions or other circumstances differ from those described.

5.3 The final price for the Service will be confirmed on Site once the Company has inspected the Waste and assessed the volume, weight, loading time, and any additional requirements.

5.4 The Company may charge additional fees for:

(a) Excess volume or weight of Waste;

(b) Additional labour time required for loading, sorting or carrying Waste over long distances;

(c) Dismantling large or bulky items;

(d) Special handling, such as for heavy items or items located in difficult or restricted areas;

(e) Charges imposed by disposal facilities for certain types of Waste.

5.5 The Customer will be informed of any change to the estimated price before the Company proceeds with the Service, and may choose to accept or decline the revised price.

6. Payments

6.1 Unless otherwise agreed in writing, payment is due in full upon completion of the Service and prior to the Company’s staff leaving the Site.

6.2 The Company accepts payment by cash, debit or credit card, bank transfer, or other methods offered from time to time. The Customer is responsible for ensuring that sufficient funds are available and that payment details are correct.

6.3 For business or account Customers, payment terms may be agreed separately in writing. In the absence of such an agreement, payment is due immediately upon invoice.

6.4 If payment is not received when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in seeking payment.

6.5 Title to any Waste removed passes to the Company only once full payment has been received. Until then, the Company may store, return or otherwise deal with the Waste as necessary to protect its rights.

7. Cancellations and Rescheduling

7.1 The Customer may cancel or reschedule a booking by giving the Company notice as early as possible.

7.2 If the Customer cancels a booking with at least 24 hours’ notice before the scheduled arrival time, no cancellation fee will normally apply.

7.3 If the Customer cancels a booking with less than 24 hours’ notice, the Company reserves the right to charge a reasonable cancellation fee to cover administrative and scheduling costs, including any non-refundable expenses already incurred.

7.4 If the Customer fails to provide access to the Site at the agreed time, or is not present to confirm the Waste to be removed, this may be treated as a late cancellation and a call-out or cancellation charge may be applied.

7.5 The Company may reschedule or cancel a booking if it is unable to perform the Service due to circumstances beyond its reasonable control, including vehicle breakdown, staff illness, extreme weather, safety concerns or legal restrictions. In such cases, the Company will offer an alternative date or a refund of any advance payment for the affected Service.

8. Customer Obligations

8.1 The Customer must ensure that the Waste presented for collection is accurately described and that it does not contain hazardous substances, clinical waste, asbestos, chemicals, gas bottles, solvents, oils or any other items that require specialist handling or are prohibited under applicable law.

8.2 The Customer must segregate any items that are not to be removed and clearly indicate which items are part of the Waste. The Company will not be liable for removing items that were mixed with the Waste or not clearly identified as to be retained.

8.3 The Customer warrants that it either owns the Waste or has full authority from the owner to arrange for its removal and disposal.

8.4 The Customer must inform the Company in advance of any fragile structures, surfaces, fixtures or fittings that could reasonably be damaged during the loading and removal process.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill when providing the Services. However, minor scuffs, marks or disturbances that may occur during the normal course of loading and carrying Waste are not treated as damage for which the Company is liable.

9.2 The Company’s total liability for any loss or damage arising out of or in connection with the provision of the Services, whether in contract, tort or otherwise, shall be limited to the amount paid by the Customer for the specific Service giving rise to the claim.

9.3 The Company shall not be liable for any indirect, consequential or economic loss, including loss of profits, loss of business, or loss of opportunity, arising from or in connection with the Services.

9.4 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

9.5 The Customer is responsible for ensuring that all utilities, cables and services at the Site are protected. The Company accepts no liability for damage caused by hidden or unidentified services not clearly disclosed by the Customer.

10. Waste Regulations and Environmental Compliance

10.1 The Company will handle, transport and dispose of Waste in accordance with applicable UK waste management legislation and regulations, including duty of care requirements.

10.2 The Company will use only authorised waste transfer stations, recycling centres or disposal facilities that are appropriately licensed or permitted.

10.3 The Company may issue a waste transfer note or similar documentation where required by law or requested by the Customer. The Customer must keep such documentation safe and available for inspection, as required by regulation.

10.4 The Company will make reasonable efforts to maximise recycling and recovery of materials where practical, but does not guarantee that any particular proportion of Waste will be recycled.

10.5 The Customer must not request or require the Company to dispose of Waste in an unlawful or environmentally harmful manner. If the Company reasonably believes that a request would breach any legal or regulatory requirement, it may refuse to perform the Service without liability.

11. Complaints

11.1 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing full details of the issue.

11.2 The Company will investigate complaints in a fair and timely manner and may request additional information or photographs to assist in resolving the matter.

11.3 Where a complaint is justified, the Company may, at its discretion, offer a partial refund, a repeat Service or another appropriate remedy.

12. Data Protection and Privacy

12.1 The Company collects and processes personal data necessary for the administration and delivery of the Services, such as contact details, addresses and payment information.

12.2 The Company will handle personal data in accordance with applicable data protection legislation and will take reasonable steps to protect such data against unauthorised access, loss or misuse.

12.3 The Customer’s details may be used for communication about bookings, invoicing, service updates and related matters. The Customer may request access to or correction of their personal data held by the Company.

13. Force Majeure

13.1 The Company shall not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control.

13.2 In such circumstances, the Company may suspend the affected Services for the duration of the event or terminate the Service if performance becomes impossible or impractical, subject to refunding any payments for Services not provided.

14. Amendments to Terms

14.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of a booking will apply to that booking.

14.2 Any changes will take effect when published or otherwise communicated to the Customer and will not apply retrospectively to Services already completed unless required by law.

15. Severability

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable.

15.2 If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of rubbish clearance and waste collection Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

By booking or using the rubbish clearance and waste collection Services of Rubbish Clearance Colliers Wood, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.