Rubbish Clearance Colliers Wood Privacy Policy

This Privacy Policy explains how Rubbish Clearance Colliers Wood collects, uses, stores and protects personal data about customers and prospective customers. It applies to all individuals using our rubbish clearance and related services in the Colliers Wood area, whether contacting us by phone, email, website forms or in person. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 and to handling your information lawfully, fairly and transparently.

Who we are and how to contact us

Rubbish Clearance Colliers Wood is a rubbish and waste removal service operating in the Colliers Wood area. For the purposes of data protection law, we act as the data controller in relation to the personal data that we collect and process about you. If you have any questions about this Privacy Policy or how we use your data, you can contact us using the contact details published on our service materials, invoices or website.

Personal data we collect

We collect and process different categories of personal data in order to deliver and manage our services. The types of data we may collect include:

Identification and contact details, such as your name, address, email address and telephone number. These are typically obtained when you request a quote, make a booking, or communicate with us.

Service and booking information, such as the service address, access instructions, property type, preferred dates and times, and details about the rubbish or items to be cleared. This allows us to plan and carry out the work safely and efficiently.

Payment and billing information, such as payment status, invoice details and transaction records. Where payments are taken electronically, the full payment card details are handled by our chosen payment processor and not retained by us except where necessary in a secure manner that complies with relevant standards.

Communication records, such as emails, messages, phone call notes or other correspondence between you and us. These help us manage your enquiry, handle complaints, and improve our services.

Technical data, such as your IP address, device information and basic usage data, which may be collected when you use our website. This may include approximate location information to ensure we provide services only within the Colliers Wood area and to help us improve the usability and security of our online services.

Optional marketing preferences, such as whether you agree to receive promotions, service updates or offers from us.

How we obtain your personal data

Most of the personal data we process is provided directly by you when you contact us to request a quote, make a booking, or ask a question. We may also collect data automatically through our website using basic analytics or logging tools that help us understand how our site is used and protect it from misuse.

In some cases, your data may be provided by a third party, for example where a landlord, letting agent, property manager or relative books rubbish clearance services on your behalf. In these situations we rely on the third party to confirm that they have your permission to share your details with us.

Lawful basis for processing

We process your personal data only where we have a valid lawful basis under data protection law. The main lawful bases we rely on are:

Contract. We process your data when it is necessary to enter into or fulfil a contract with you, such as to provide a quote, confirm a booking, arrive at the correct address, take payment and perform the clearance service.

Legal obligation. We may need to process certain information to comply with our legal duties, such as maintaining financial and tax records, responding to lawful requests from authorities and meeting waste disposal regulations.

Legitimate interests. We may process data where it is necessary for our legitimate business interests and where your rights and interests do not override those interests. Examples include managing customer relationships, improving our services, preventing fraud, securing our systems and defending legal claims.

Consent. In some cases we rely on your consent, for example when you choose to receive marketing messages. Where we rely on consent, you can withdraw it at any time by contacting us using our published contact details or by using the opt out options provided in our communications.

How we use your personal data

We use personal data for the following purposes:

To provide and manage our rubbish clearance services, including handling enquiries, creating and sending quotations, confirming and managing bookings, arriving at your property, performing the work and dealing with any follow up questions or issues.

To process payments, send invoices and maintain appropriate records of the services we have delivered for accounting, audit and tax purposes.

To communicate with you, including responding to your questions, sending service related updates, rearranging appointments if necessary, and seeking feedback to improve our services.

To manage our business operations, such as monitoring service performance, training staff, planning routes, ensuring health and safety, and improving efficiency.

To protect our legal rights and the rights of others, including managing and resolving disputes, handling complaints, preventing fraud or misuse of our services and complying with applicable laws and regulations.

To send you marketing communications about our services if you have given your consent or if you are an existing customer and we are permitted to do so. You can ask us to stop sending marketing at any time.

Data sharing and processors

We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf and only in accordance with our instructions. These may include:

Payment processing providers that handle card and electronic payments securely.

IT service providers that host our systems, manage our website, provide email services or support our customer management tools.

Professional advisers such as accountants or legal advisers where this is necessary to meet our legal or business obligations.

Waste management partners where required for lawful disposal or recycling of collected materials, to the extent that limited information is needed to perform those services.

In some circumstances we may also share personal data with public authorities, regulators, law enforcement agencies or courts when required to comply with the law or to protect our rights or the rights of others.

Where processors are used, we take steps to ensure they provide appropriate safeguards to protect your data, including written agreements that restrict their use of the data and require suitable security measures.

Data retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements. The precise retention period will depend on the type of data and the context in which it is processed.

In general, booking and service records, invoices and related correspondence are kept for several years to comply with tax and accounting obligations and to enable us to respond to any questions or disputes. Marketing data will normally be kept until you withdraw your consent or object to receiving marketing communications, at which point we will remove you from our mailing lists within a reasonable timeframe.

When personal data is no longer needed, we will either delete it securely or anonymise it so that it can no longer be used to identify you.

International transfers

Our intention is to store and process personal data within the United Kingdom or European Economic Area wherever possible. If we ever need to transfer personal data to a country outside this area, we will do so only where appropriate safeguards are in place, such as using standard contractual clauses or relying on an adequacy decision, in order to ensure that your rights and protections travel with your data.

Data security

We take reasonable technical and organisational measures to safeguard personal data against accidental loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures may include access controls, secure storage, password protection and staff awareness. While no system can be completely secure, we aim to maintain a level of security appropriate to the nature of the data and the risks involved.

Your data protection rights

Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights apply to all customers and individuals whose data we process in connection with our services in the Colliers Wood area, subject to certain legal limitations and exemptions.

Right of access. You can request confirmation of whether we process your personal data and ask for a copy of that data.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the original purpose and we have no legal obligation to keep it.

Right to restrict processing. You can ask us to limit how we use your data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object. You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including the right to object at any time to direct marketing.

Right to data portability. In some circumstances, you can request that we provide your personal data in a structured, commonly used and machine readable format and that we transfer it to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, please contact us using the contact details provided on our service materials or website. We may need to verify your identity before responding to your request, and we will respond within the timescales required by law.

Complaints and supervisory authority

If you have any concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioners Office, the UK supervisory authority for data protection matters.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will be made available through our usual communication channels. We encourage you to review this Policy periodically so that you remain informed about how we protect your information.